Frequently asked questions

In most cases, yes. Bunnji can arrange a number transfer, subject to carrier requirements and timing. Keep your current service active until the transfer is complete.

Possibly. It depends on the handset, phone system and configuration. We'll check your equipment and recommend what can be reused.

Depending on your configuration, staff may be able to use an app to make and receive business calls without giving customers their personal mobile number.

Cloud phone services need power and an internet connection. We can discuss backup options such as call diversion, mobile apps or a second internet connection. Keep a charged mobile available for emergency calls.

Bunnji offers business mobile plans using the Telstra wholesale network. We can recommend options based on your users, data needs and budget.

Usually, yes. Bunnji can arrange a transfer, subject to the information and approval required by your current provider. Don't cancel the existing service before the transfer is complete.

Coverage depends on your location, building, device and network conditions. Tell us your key locations so we can help check suitability before you choose a plan.

Depending on its configuration, it can answer routine questions, collect caller details, take messages and direct calls to your team.

That depends on the calendar, software and integrations available for your setup. We'll confirm what can be connected before recommending a solution.

Yes. The call flow can be designed to transfer callers to your team or take a message when the agent needs help or cannot answer.

Availability and connection type depend on your address. We can check what services are available and provide a quote.

It depends on how many people and devices use the connection, which applications your team relies on and how much capacity they need. We'll recommend an option after discussing your setup.

No. Phone services may need to be transferred separately, and the steps depend on your current service and NBN connection type. Check what needs to happen before cancelling an existing landline.

Most NBN-connected phone and internet equipment needs power, so services may stop during an outage. Consider a charged mobile or another backup option, especially if you rely on your phone for emergencies.

Some services can be activated remotely; others may need an on-site technician or cabling work. It depends on your address, connection type and equipment. Bunnji will confirm what's required before installation.

Timing depends on service availability, equipment, number transfers and any required technician visit. We'll provide an estimated timeframe once your setup is confirmed.

We'll coordinate the changeover to help minimise disruption. Keep your current service active until the new service is working and any number transfer is complete. A brief interruption may still occur.

Contact Bunnji on 1300 001 611 or info@bunnji.com.au. Tell us which service is affected and what you're seeing, and we'll help troubleshoot it.