Verifying who is asking
To protect your telecommunications service and account from unauthorised changes, Bunnji will verify the identity of the person making a request before carrying out a high-risk account transaction. This may include requests to transfer a number, replace a SIM, change account details or authorised contacts, or access account information.
What we may ask you to do
We may ask you to complete an identity check, which could include multi-factor authentication. If you cannot complete the usual check, tell us so we can discuss an alternative process.
Protect yourself from scams
Never share a verification code from your bank or another organisation. Bunnji will not ask you to transfer money to a “safe” account or install remote-access software.
If you suspect that your Bunnji service or account has been affected by fraud, report it immediately to both Bunnji and your bank or financial institution.
Contact Bunnji
Phone: 1300 001 611
Email: info@bunnji.com.au
Website: bunnji.com.au
Questions about this page? Email info@bunnji.com.au or call 1300 001 611.